Mailorder Info
- Please allow up to 6 weeks for your order to be processed AND shipped.
- If you order has not arrived after 6 weeks please click here to access the Mailorder Helpdesk. You will have to register with the Helpdesk to submit an order enquiry. This Helpdesk is the only way that your message to us will be read and processed. There is no guarantee that any other emails will be received or answered.
- Please do not contact us until 6 weeks have passed and your order has not shown, emails sent before this time and asking "where is my order" will be ignored.
- Overseas customers: Please check in with your local post-office/customs agent first if your package hasn't shown up after 6 weeks. Often time customs may hold your package for one reason or another.
- Before contacting either of our online credit card /order processing partners (CCnow, paypal) about a problem, please contact us. Contacting either of them first could result in a delay of getting you your order or processing your refund.
- Regarding shipments that include vinyl records, Southern Lord is not responsible for minor cosmetic damage that may take place during shipping. In particular corner dings/bends are very difficult to prevent and we cannot issue refunds or replacements. We take extra care in providing extra protection when packing orders but sometimes unfortunately the USPS doesnt handle the packages with care! Warped, damaged and/or defective vinyl will of course be replaced or refunded.
- Please keep in mind that we are not Amazon and we do not have the resources or manpower to process your orders within a couple days. We are a small, humble operation made up of human beings who do our best to get you what you ordered, packed carefully and the quickest we possibly can. Sometimes products are out of stock which can delay your order. Sometimes we make mistakes and you didnt receive what you ordered. Were not out to screw you over, just notify us of the problem (Mailorder Helpdesk) and we will do our best to remedy the situation.
THANKS FOR YOUR CONTINUED SUPPORT!!
Without you we would not exist!
New USPS shipping rates for CC NOW ONLY
(Shipping for PAYPAL orders will be determined by USPS calculator as you place order)
Domestic Mail - all CC Now orders now ship Priority USPS mail
Up to 2 lb"s = $7
2 lb"s - 4 lb"s = $10
4 lb"s - 6 lb"s = $13
6 lb"s - 8 lb"s = $16
8 lb"s - 10 lb"s = $19
All orders over 10 lb"s = $25
Free shipping over $200
International Mail
Al CC Now International orders up to 4 lb"s will ship First Class International Air Mail via USPS.
All CC Now International orders over 4 lb"s will ship Priority International Mail via USPS.
Shipping rates to Europe and Israel;
Up to 1 lb = $11.00
1 - 2 lb"s = $18.00
2 - 3 lb"s = $24.00
3 - 4 lb"s = $30.00
4 - 5 lb"s = $37.00
5 - 6 lb"s = $41.00
6 - 7 lb"s = $44.00
7 - 8 lb"s = $47.00
8 - 9 lb"s = $51.00
9 - 10 lb"s = $55.00
Over 10 lb"s = $70
Shipping rates to the Pacific Rim (Japan, China, Australia, New Zealand, Thailand, Malaysia);
Up to 1 lb = $11.00
1 - 2 lb"s = $17.00
2 - 3 lb"s = $23.00
3 - 4 lb"s = $29.00
4 - 5 lb"s = $40.00
5 - 6 lb"s = $43.00
6 - 7 lb"s = $47.00
7 - 8 lb"s = $50.00
8 - 9 lb"s = $55.00
9 - 10 lb"s = $58.00
Over 10 lb"s = $70
Shipping rates to Mexico, South and Central America;
Up to 1 lb = $7.00
1 - 2 lb"s = $14.00
2 - 3 lb"s = $19.00
3 - 4 lb"s = $25.00
4 - 5 lb"s = $31.00
5 - 6 lb"s = $33.00
6 - 7 lb"s = $36.00
7 - 8 lb"s = $38.00
8 - 9 lb"s = $40.00
9 - 10 lb"s = $44.00
Over 10 lb"s = $50
Shipping rates to Canada;
Up to 1 lb = $5.00
1 - 2 lb"s = $9.00
2 - 3 lb"s = $12.50
3 - 4 lb"s = $17.00
4 - 5 lb"s = $23.00
5 - 6 lb"s = $24.00
6 - 7 lb"s = $25.00
7 - 8 lb"s = $26.00
8 - 9 lb"s = $28.00
9 - 10 lb"s = $30.00
Over 10 lb"s = $40
Shipping rates to all other countries (or you may contact us for specific rates if your region is not mentioned);
Up to 1 lb = $12.00
1 - 2 lb"s = $18.00
2 - 3 lb"s = $24.00
3 - 4 lb"s = $30.00
4 - 5 lb"s = $41.00
5 - 6 lb"s = $44.00
6 - 7 lb"s = $48.00
7 - 8 lb"s = $51.00
8 - 9 lb"s = $56.00
9 - 10 lb"s = $59.00
Over 10 lb"s = $75 |
